Refund Policy
Last updated: October 2, 2026
This policy covers paid ClaroMap subscriptions. Your receipt identifies the seller and payment provider for your purchase. Nothing in this policy limits any mandatory consumer rights, including applicable withdrawal rights or remedies for a service that is faulty or not as described.
Purchases paid directly to ClaroMap through Stripe
Contact [email protected] to request a refund. We review requests individually, including duplicate charges, billing errors, and persistent technical problems that prevent you from using the paid features as described. Please contact us so we can investigate and, where appropriate, resolve the problem or arrange a refund.
Except where required by applicable law, a change of mind, unused credits, or cancellation does not automatically entitle you to a refund or a prorated refund. This is not an unconditional money-back guarantee.
Purchases made through Paddle
If your receipt identifies Paddle as the seller, Paddle handles refunds under its Refund Policy and buyer terms. Request a refund through the support link in your receipt or Paddle buyer support. Paddle may consider discretionary requests submitted within 14 days of purchase; this does not guarantee approval. Applicable statutory rights remain available.
What to include in your request
- The email address associated with your ClaroMap account.
- Your receipt or transaction reference, purchase date, and amount.
- A short explanation of the issue and any useful screenshots.
Never send your password, full payment-card number, or card security code. You can contact ClaroMap support for help identifying the correct refund route.
Cancellation and renewals
Paid subscriptions renew automatically unless cancelled before the next renewal. For a Stripe subscription, use ClaroMap's billing management option to open the customer portal. For a Paddle subscription, use the same billing management option in ClaroMap, the subscription management link in your receipt, or Paddle buyer support. If you cannot access the relevant portal, contact us for assistance.
Cancellation prevents future renewals; it is separate from requesting a refund. Normally, paid access continues until the end of the paid billing period. If a payment is refunded, the corresponding paid access and credits may end or be adjusted.
Refund processing
Approved refunds are returned to the original payment method where possible. Processing and bank posting times vary. Your payment provider will confirm the applicable timing.